Security Issue

July 02, 2018


Recently our SSL Certificate expired causing you to see a scary ‘Your connection is not private’ message while trying to visit our website. There is no need to be alarmed; all of your information is safe and secure.

What Happened?

During the 14 days of June 19 – July 2 you may have been greeted by something like this message when trying to visit our site:

This happened because our SSL Certificate had expired. (Learn more about what SSL is here). It is a normal occurrence, every website that has an SSL Certificate must periodically renew it. Unfortunately, while we waited the extensive period of time for our certificate renewal, the above scary message was shown.

What does this mean?

We were not attacked and you have no reason to worry about your information being stolen. As our Privacy Policy states, we do not store any payment information on our site. We use two different third party payment companies to process your transactions:

When you choose the ‘Credit Card’ option during checkout, the third party payment company is being used to process your transaction. The information you provide for payment is stored on their secure servers. We do not store any payment information on our servers for your protection.

When you choose the ‘PayPal’ option during checkout, the third party paytment company PayPal is being used to process your transaction. Upon clicking ‘Proceed to PayPal’ you are redirected to a secure PayPal payment page where you provide your payment information directly to PayPal.

Because we use these trusted third party payment companies, it is not possible for anyone (even us) other than the respective payment company to see your information.

We would like to apologize for any inconvenience, misunderstanding, or worry this might have caused for anyone trying to visit our site. We understand how important the security of your information is and we take every step to try to protect that information. Again, you have no reason to worry about any information being stolen from our site, but if for whatever reason you feel that you cannot trust this website with your payment information please use our Store Locator to visit a retailer near you.

How can I check your SSL Certificate?

You can check out our SSL Certificate by first clicking on the ‘Secure’ or lock icon in the top left corner of the browser, next to our web URL:

Then click on ‘Certificate’:

We encourage you to check that every website you enter payment information on has an SSL Certificate.
Tip: Another quick way to verify that a website has an SSL Certificate is if their URL starts with ‘https://’ instead of ‘http://’.